TERMS & CONDITIONS
Terms and conditions Palais des Cosmétiques
Upon engaging in an appointment made personally, by phone, e-mail, online on our website or by means of the Facebook page, the customer will agree with the Terms and Conditions listed below.
These conditions apply to every offer, treatment and transaction between Palais des Cosmétiques and her clients unless the parties have explicitly and in writing deviated from these conditions.
- Efforts made by Palais des Cosmetiques
Palais des Cosmetiques will administer the treatments according to the best insights and ability conform the demands in the Hygiene protocol and professionalism and according to the currently known state of science. Palais des Cosmetiques will inform the client(s) about the financial consequences of a possible change and/or additional treatment as much as reasonably possible.
If the client is unable to attend, Palais des Cosmetiques should be notified as soon as possible but no later than 24 hours prior to the appointment. If the client fails to comply with this obligation, Palais des Cosmetiques will be allowed to charge the full fee to the client for the treatment agreed upon. If the client arrives more than 5 minutes after the scheduled appointment, Palais des Cosmetiques is allowed to shorten the treatment and charge the full fee.
Palais des Cosmetiques lists all rates of treatments on their website. The mentioned rates include value added taxes (BTW). The prices of the products will be reported in person if the client expresses an interest or as a result of a custom advice. Promotions in advertisements are valid in the indicated duration and/or as long supplies last. The client should fulfill the payment of the treatment and possible products immediately after the treatment by cash, pin (ATM) or credit card.
If the client is not satisfied with a product bought a Palais des Cosmétiques or suffers an allergic reaction, the products can be exchanged for other products. This warranty is not valid if:
- The client has used products other than the products advised by the beauticians
- The client did not stick to the advice for home carefully
- The client did not follow the advice to look for medical assistance within five business days
- The client did not use the products according to the instructions.
- Gift Certificates
Gift Certificates issued by Palais des Cosmétiques are valid for a maximum of 12 months after the date of issue.
- Personal information & privacy
The client will provide Palais des Cosmétiques with all information prior to the first appointment, indicated by the beautician to be required or where the client should reasonably understand this could be necessary for thoroughly executing the treatments. Palais des Cosmétiques will record the personal information of the client in an automated system and on the customer card. Palais des Cosmétiques will treat the confidential data of the client according to the directives in the Personal Data Protection Act. Palais des Cosmétiques will not sell or rent to a third party without prior written permission by the client.
The beautician is required to secrecy of all confidential information the client has coveyed during the treatment. Information conveyed by the client or resulting from the nature of the information is regarded as confidential. The confidentiality will no longer apply if, according to law or a court decree, the beautician is obligated to provide confidential information to third party.
Palais des Cosmétiques can not be held liable for damage, of any nature, caused as a result of the beautician handling according to incorrect and/or incomplete information provided by the client about recent physical disorders, use of medication, professional or personal activities. Palais des Cosmétiques can not be held liable for the loss, theft or damage of personal belongings the client has brought into the salon.
- Damage & Theft
Palais des Cosmétiques is entitled to demand compensation if the client causes damage to furniture, equipment, products or any other property of Palais des Cosmétiques. Palais des Cosmétiques always reports theft to the police.
If the client has a complaint regarding the treatment or a product, the owner of Palais des Cosmétiques and the beautician in question should be notified as soon as possible within a maximum period of five days and in writing. Palais des Cosmétiques is a core member of ANBOS and therefore affiliated with the foundation of External Care Disputes. The client can choose to turn to this arbitration board if Palais des Cosmétiques does not provide an adequate answer to the complainant within five business days and the parties can not reach an agreement. If a complaint is deemed justified, Palais des Cosmétiques will provide the treatment again as agreed upon, unless this is clearly meaningless for the client and the client states as such in writing.
- Appropriate behavior
The client should act appropriately conform generally accepted standards. If the client exhibits inappropriate behavior after repeat warnings Palais des Cosmétiques is entitled to refuse entrance to the salon without stating reasons.
Dutch law applies in every agreement between Palais des Cosmétiques and the client. In case of explanation of the contents and intentions of these terms and conditions the Dutch text is always leading. The last filed version is always applicable; meaning the version as stated when the agreement took place.
Palais des Cosmétiques can not be held responsible for the information on the website entered by visitors, for instance in response to a message. These statements consist of the personal opinion of the writer and in no way reflect the views and/or mentality of Palais des Cosmétiques. Palais des Cosmétiques can not be held responsible for copyrighted material entered by visitors.
Palais des Cosmétiques exercises the utmost care during the creation, compiling and spreading of information, but can in no way be held responsible for the accuracy or completeness herein. Palais des Cosmétiques can not be held responsible for any damage caused in any way by use of, incomplete or inaccurate information in this website. Anonymous comments only aimed at negatively exposing the author or involved persons or companies will be removed without deliberation.
Palais des Cosmétiques contains links to other websites but can not be held responsible for the contents of these sites.
Terms and conditions version September 1st 2014